Frequently Asked Questions

How do I get better results?

Please refer to our user guide here.

If you would like further help, we are always happy to talk, or better via a video chat where we can share screens to show you how to get the best results. Please contact us if you would like to set up a call.

How do I add more users or upgrade my account?

We offer significant discounts for multi-user and multi-year subscriptions. If you are on a monthly rolling contract, you could save even more on an annual subscription. Get in touch to arrange the best subscription for you.

I have a suggestion for an improvement to the database

Nothing is more useful to us than feedback from our users. Please send all suggestions for ways in which we can improve the dataset or the user interface here and we will look into your ideas closely.

I have an idea for an event

We run events in different formats, on various areas of technology and aspects of innovation management, throughout the year. If you have a topic that you think we should use as the basis of an event, please get in touch and we would be happy to see if we can build it into the schedule.

How do I cancel my subscription?

Log in to the portal of our payment partner, WorldPay. Further details are located on their support page.